30 April 2025
This document, ‘Public Offer for the Provision of Travel Services,’ is an offer by C.A.T.I.A. LLC (trading name Silk Road Destinations) to enter into a contract on the terms set forth below in accordance with Article 367 of the Civil Code of the Republic of Uzbekistan dated 21 December 1995.
1. TERMS AND DEFINITIONS
1.1. The website – https://www.samarkand.travel/ – is intended for information, sales, orders and payment for tourist services and tours to Uzbekistan and Central Asia on the Internet.
1.2. Services – actions of the Contractor under the terms of this Offer for the organisation and conduct of a tour, including accommodation, meals, transport, information services and other services, a list of which is provided on the Website. Services may be provided by third parties, other than the Contractor, on behalf of the Contractor. The term ‘Services’ may mean either a single service or a set of several services.
1.3. Contractor – C.A.T.I.A. Central Asia Tours Incoming Agency LLC (trade name Silk Road Destinations).
1.4. Customer – an individual or legal entity ordering Services from the Contractor on its own behalf or on behalf of third parties, including legal representatives of minors.
1.5. Application – an official request from the Customer to receive the Service, sent to the Contractor by electronic message, phone call or by filling out an online form on the Website.
1.6. Offer – this document with all attachments, amendments and additions thereto, published on the Contractor's Website and containing the terms and conditions for the provision of Services.
1.7. Acceptance of the Offer – full and unconditional acceptance of the terms of the Offer by the Customer by contacting the Contractor for the provision of services.
1.8. Agreement – an agreement between the Customer and the Contractor for the provision of services, concluded through the Acceptance of this Offer.
1.9. Parties – jointly referred to as the Customer and the Contractor
1.10. Tour – a tourist trip along a specific route at specific times and with a specific set of services.
1.11. Voucher – a document establishing the Customer's right to the Contractor's Services and confirming the fact of payment for the Services rendered.
2. GENERAL PROVISIONS
2.1. The provisions of this Offer are governed by the Civil Code of the Republic of Uzbekistan, the Laws of the Republic of Uzbekistan ‘On Protection of Consumer Rights’, ‘On Tourism’ and other regulatory legal acts of the Republic of Uzbekistan.
2.2. This Offer defines the procedure for the provision of the Contractor's Services to the Customer.
2.3. This Offer applies to all types of Services presented on the Contractor's Website.
3. SUBJECT OF THE OFFER
3.1. Under the terms of this Offer, the Contractor shall provide tourist and other services, and the Customer shall purchase such services on the basis of a written Application in accordance with the terms of this Offer, by means of a phone call, electronic message, online form on the Contractor's Website, as well as using other means of data transmission on the Internet.
3.2. The Contractor confirms and guarantees that it has all the necessary rights, powers and licences to carry out activities in accordance with the terms and conditions of this Offer.
3.3. The Customer undertakes to pay the Contractor for the Services rendered and confirmed in the manner, amounts and terms specified in this Offer.
4. OFFER AND ACCEPTANCE OF THE OFFER
4.1 This Offer is posted on the Contractor's Website and may be sent in another way, at the request of the person for whom it is intended. This Offer is irrevocable during its term, except in cases of its revocation by the Contractor. In case of revocation of the Offer, the Contractor shall notify the addressees within 5 (five) working days from the moment of its revocation by posting the relevant information on the Contractor's Website.
4.2. The Offer (including any part thereof) may be changed exclusively by the Contractor without any special notification to the Customer. No messages, comments or additions from the Customer (if any) upon acceptance, ordering or payment for services may be grounds for changing the provisions of this Offer.
4.3. A response agreeing to conclude the Contract on terms other than those proposed in the Offer shall not constitute acceptance. Such a response shall be deemed a refusal to accept the Offer and, at the same time, a new Offer.
4.4. Acceptance is recognised as the response of the person to whom the offer is addressed, indicating its acceptance. Acceptance must be complete and unconditional.
4.5. This Offer shall come into force from the moment the Customer performs one of the following actions, which constitute acceptance, depending on which action is performed first:
4.5.1. from the moment of ordering certain services on the Contractor's Website in accordance with clauses 5.2.-5.3. of this Offer;
4.5.2. from the moment of submitting an Application for the Contractor's Services in accordance with clauses 5.2.-5.3. of this Offer;
4.5.3. from the moment of approval of the final tour programme in accordance with clauses 5.2.-5.3. of this Offer;
4.5.4. from the moment the Customer sends a copy of their passport and other documents to the Contractor in accordance with clauses 5.2.-5.3. of this Offer;
4.5.5. from the moment of making an advance payment or payment, both full and partial, in accordance with clauses 5.2.-5.3. of this Offer.
4.6. Regardless of the entry into force of this Offer in accordance with clause 4.5. of this Offer, the Contractor's obligations to the Customer arise only if there is a properly executed Application from the Customer and payment has been made for the Contractor's Services, to which the Customer fully and unconditionally agrees upon acceptance of the Offer.
5. ORDERING PROCEDURE AND SERVICES
5.1. The Contractor's services can be ordered via:
5.1.1. The Website using the online Application form;
5.1.2. messaging via email and other means of communication on the Internet;
5.1.3. a phone call or mobile messenger.
5.2. Ordering Services via the Website:
5.2.1. When ordering services via the Website, after reviewing the terms and conditions and other information about the Services, the Customer sends a request to the Contractor by clicking the appropriate button on the Website.
5.2.2. After selecting the appropriate Service, the Customer goes to the page for filling out the online Application form. The Customer undertakes to fill in all the fields of the online Application form, providing reliable and accurate information;
5.2.3. After sending the Application, the Contractor contacts the Customer to clarify the details and agree on the procedure for providing the Services.
5.2.4. The parties agree on the details of the Application using telephone communication, e-mail, text messages from mobile operators on the Internet, and other means of communication convenient for the Parties. The Contractor has the right to request a copy of the Customer's passport and other information necessary to make a reservation for the Services;
5.2.5. Upon agreement of the details and receipt of the documents necessary for booking the Services, in accordance with clause 5.2. of this Offer, the Contractor shall send the Customer the final tour programme and/or list of services, indicating all Services provided to the Customer, the cost of the tour and other necessary information.
5.2.6. Upon receipt of the final tour programme and/or list of ordered services, the customer is obliged to send written confirmation by email within 5 (five) days of receipt. Otherwise, the ordered Services shall not be considered confirmed, and the Contractor shall not assume any obligations and shall not be liable to the Customer for the performance of the provisions of this Offer;
5.2.7. The terms of this clause 5.2 also apply to the ordering of Services by means of electronic mail and other means of data transmission via the Internet.
5.3. Ordering Services by telephone:
5.3.1. The Contractor's services may be ordered by telephone or mobile messenger.
5.3.2. The parties shall agree on the details of the tour programme and/or list of services by telephone. The Parties shall then draw up a written Application for the final tour programme and/or list of Services provided by the Contractor.
5.4. After confirming the final tour programme and/or list of services, the Contractor shall provide the Customer with an invoice for the prepayment required to book the tour and provide the ordered Services.
5.5. Services can only be booked after the Customer has made the minimum prepayment and it has been received by the Contractor.
6. PROCEDURE FOR PROVIDING SERVICES
6.1. The Contractor shall provide the Services on the basis of the relevant Application signed by the Contractor and the Customer or confirmed by the Customer in accordance with clause 5.2.6.
6.2. After the Customer has confirmed the final tour programme and/or list of services, changes may be made at the sole discretion of the Contractor. If changes cannot be made, the Customer is obliged to adhere to the agreed tour programme or place an additional order. In this case, the amount paid for the initial order is not refundable or transferable. In all cases, changes to a confirmed Application at the Customer's initiative are at the discretion of the Contractor.
6.3. If it is impossible to fulfil the confirmed Application for reasons beyond the Contractor's control, the Contractor shall be entitled to change the order of provision of services, accommodation and other services of the same or higher category without agreeing such changes with the Customer, but with mandatory notification within a reasonable time.
6.4. The fact of the provision of services shall be confirmed by the signing of the invoice and the act of services rendered by the Parties in the established manner, issued by the Contractor within 5 (five) working days after their actual completion. Services shall be accepted within five (5) working days after their actual completion and after the Customer receives the Act of Services Rendered.
7. BOOKING AND PAYMENT PROCEDURE
7.1. Payment for the Contractor's Services may be made:
7.1.1. by bank transfer to the Contractor's account specified in this Offer;
7.1.2. online using international Visa/MasterCard/UnionPay plastic cards. In the case of online payment, the Contractor shall send an invoice for the amount received and a voucher for the services purchased to the Customer's email address.
7.2. After confirmation of the Application and agreement of the final tour programme and/or list of services by the Parties, the Customer undertakes to make an advance payment of 30% of the cost of the tour and/or services no later than 91 days before the date of arrival or provision of services. The prepayment amount shall be credited towards the payment for the tour and/or services of the Contractor.
7.2.1. When ordering a tour and/or services that include international air travel, the Customer undertakes to make a prepayment of 100% of the cost of international air travel;
7.2.2. When booking a tour and/or services less than 30 days before arrival and/or provision of services, the prepayment amount shall be 100% of the cost of the tour and/or services.
7.3. In the event of refusal of the Contractor's services during the service agreement process, the prepayment shall not be refunded. The Contractor reserves the right to review this condition upon written request from the Customer, but in any case, the amount of the Contractor's actual expenses shall be deducted from the prepayment. If the amount of the Contractor's actual expenses incurred prior to the Customer's refusal of the tour and/or services exceeds the amount of the prepayment made, the Customer undertakes to cover such expenses in full within 3 (three) working days from the date of refusal.
7.4. The Customer agrees to the Contractor's booking terms and conditions in accordance with this Offer.
8. RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1. The Contractor shall have the right to:
8.1.1. demand that the Customer duly fulfil its obligations;
8.1.2. refrain from providing services under the Application if the Contractor fails to make payment in accordance with the terms of this Offer and fails to submit the necessary documents (information) within the established time limits;
8.1.3. in exceptional cases, if the Contractor is unable to provide services through accommodation providers, transport companies and other persons engaged by the Contractor to provide services, make changes to the tour programme and/or the range of services without the Customer's consent, but with mandatory notification within a reasonable time;
8.1.4. change the design of the Website, its content, update or supplement scripts, software used or stored on the Website, or any server applications without notifying the Customer. During technical and preventive maintenance, the Website may be unavailable for placing orders. However, this condition does not affect the fulfilment of obligations for booked and paid services;
8.1.5. photograph the Customer during the provision of Services and use the photographs obtained for advertising purposes. The Customer agrees to the use of their photographs by the Contractor for advertising purposes;
8.1.6. send messages (by email, SMS, social networks and mobile messengers) to the Customer who has subscribed to the newsletter, which are notifications about the introduction of new or cancellation of old Services containing advertising information about the Contractor's services.
8.2. The Contractor undertakes to fulfil its obligations under this Offer in a proper and timely manner.
8.3. The Customer has the right to:
8.3.1. require the Contractor to properly fulfil its obligations under this Offer;
8.3.2. make changes and additions to the tour programme and/or set of services before its final approval;
8.3.3. refuse the tour and/or the Contractor's services in accordance with clauses 7.3., 9.1. and 9.2. of this Offer.
8.4. The Customer undertakes:
8.4.1. to fulfil its obligations properly in accordance with the terms of this Offer;
8.4.2. to pay for the services in full before the commencement of the Services in accordance with this Offer;
8.4.3. to comply with the laws of the country (place) of temporary stay during the tour and/or receipt of the Services;
8.4.4. bear full responsibility for any damage caused by them to the movable and immovable property of the Contractor or third parties during the tour and/or provision of services. The Customer undertakes to compensate the owner directly for the damage caused by them in full;
8.4.5. provide the Contractor with all information necessary for the provision of Services and be responsible for its accuracy;
8.4.6. immediately inform the Contractor of any changes/errors in the documents provided;
8.4.7. independently conclude a medical insurance contract, accident insurance contract, insurance contract for damage or total loss of luggage;
8.4.8. familiarise themselves with the content and conditions of this Offer before concluding the Contract and comply with them during the tour and/or at the time of service provision.
8.5. The parties may have other rights and obligations in accordance with the current legislation of the Republic of Uzbekistan.
9. CANCELLATION POLICY
9.1. The Customer shall notify the Contractor in writing of the cancellation of booked, confirmed and purchased Services.
9.2. Cancellation of Services shall take effect from the date of receipt by the Contractor of written notification from the Customer.
9.3. In the event of untimely refusal by the Customer of the booked, confirmed and purchased Services, the Contractor shall be entitled to apply the following penalties:
9.1.1. if the booking is cancelled after prepayment has been made, a cancellation fee of USD 30 per person shall be charged, regardless of the date of cancellation;
9.1.2. if cancelled more than 30 days before the start date of the Services, 0% of the cost of the purchased Services, excluding the cancellation fee;
9.1.3. if cancelled 29-15 days before the start date of the Services, 50% of the cost of the purchased Services;
9.1.4. for cancellations made 14 days or less before the start date of the Services - 75% of the cost of the purchased Services;
9.1.5. for cancellations made less than 6 days before the start date of the Services - 100% of the cost of the purchased Services.
9.1.6. If you cancel your flight or train tickets, no matter when you cancel, you'll have to pay 100% of the ticket price.
9.4. Any cancellation of the Services, no matter when you cancel, has to be in writing and sent to the Contractor directly by the Customer.
10. RESPONSIBILITIES OF THE PARTIES
10.1. Each Party shall bear full responsibility in accordance with the current legislation of the Republic of Uzbekistan, unless otherwise provided for in this Offer.
10.2. The Contractor shall not be liable for:
10.2.1. the equipment and furnishings of rooms, the operation of communications, the actions of staff, the organisation of meals and other services provided by accommodation facilities and other establishments visited by the Customer during the tour and/or the provision of Services;
10.2.2. delays, postponements and/or cancellations of flights and train journeys, the actions of the crew, passengers, airport and railway station employees, equipment and catering on board, including the actions of customs and border services;
10.2.3. delays, transfers and/or cancellations of ground transportation for reasons beyond the Contractor's control, including technical malfunctions and replacement of the vehicle for valid reasons;
10.2.4. actions of embassies and consulates regarding the issuance of visas, the collection of consular fees, changes in the requirements for documents to be provided, etc.;
10.2.5. changes to the tour programme and/or services ordered for reasons beyond the Contractor's control;
10.2.6. changes to the excursion programme, including the unavailability of certain tourist sites due to public holidays, actions of state authorities, replacement of the guide, etc.;
10.2.7. accidents (including injuries, poisoning, illness, death, etc.) and loss of personal belongings and documents that occurred to the Customer during the tour and/or provision of services. In the event of such situations, the Contractor shall assist the Customer on a voluntary basis within the limits of its competence and authority;
10.2.7. any damage caused to the Customer by third parties or to third parties by the Customer.
10.2.8. the safety of luggage, including its loss or damage, valuables and documents of the Customer throughout the entire period of the tour and/or provision of Services.
10.3. The Contractor shall not be liable if the results of the Services do not meet the Customer's expectations.
10.4. The Customer shall be fully financially liable for any damage caused by them independently.
10.5. In case of late payment for the Contractor's Services, the Customer shall pay a penalty of 0.05% of the cost of the tour and/or the ordered services for each day of delay, but not more than 50% of the cost of the tour and/or the ordered services.
11. FORCE MAJEURE CIRCUMSTANCES
11.1. The Parties shall be exempt from liability for full or partial failure to fulfil any of their obligations if the losses are a direct consequence of circumstances of force majeure that arose after receipt of payment for the Services and acceptance of the Offer by the Customer.
11.2. Force majeure includes: military actions, revolutions, natural forces (earthquakes, floods, droughts, hurricanes, etc.), fires, strikes, economic blockades, sanctions, quarantine measures, decisions of state structures, and other natural disasters.
11.3. The Party that is unable to fulfil its obligations due to force majeure circumstances is obliged to notify the other Party by email (or other acceptable means) within 3 (three) working days of their occurrence.
11.4. In the event of force majeure circumstances or quarantine measures, the term for fulfilling obligations under this Offer shall be postponed for the duration of such circumstances and their consequences until the situation stabilises.
11.4.1. the Contractor shall provide the Customer with the opportunity to use the Service or similar Services within 12 (twelve) months from the date of receipt of payment to the Contractor's account;
11.4.2. the Contractor shall issue the Customer with a voucher for the amount of the purchased Service, and the term for the fulfilment of obligations shall be postponed until the situation normalises (the maximum term is up to 12 months);
11.4.3. If the Customer refuses to use the Service or similar Services and use the voucher at the time the situation stabilises (the maximum period is up to 12 months), the refund to the Customer shall be made in instalments according to a pre-agreed schedule.
11.5. The Customer shall be entitled to a full refund of the tour price, taking into account compensation to the Contractor for actual expenses incurred.
12. FINAL PROVISIONS
12.1. The Contractor shall be entitled to engage third parties to perform the Services, while remaining responsible for their actions and omissions, and complying with the terms of this agreement on commercial secrecy (confidential information) in accordance with this Offer. No agreement with the Customer or notification of the Customer regarding the engagement of third parties is required.
12.2. In the event of disputes and claims on the part of the Customer, the Customer shall notify the Contractor thereof in writing by sending a letter by e-mail or by other available means that allow determining the fact of sending by the Customer and receipt of such a message by the Contractor.
12.3. All disagreements arising between the Parties shall be subject to pre-trial settlement through negotiations. The term for pre-trial settlement of claims is 30 (thirty) days from the date of receipt of the relevant claim. If the parties fail to reach an agreement, the dispute and disagreements shall be considered and resolved in court in accordance with the current legislation of the Republic of Uzbekistan.
12.4. The recognition by a court of any provision of this Offer as invalid and inapplicable shall not invalidate the other provisions of the Offer.
12.5. The Contractor reserves the right to make changes to this Offer at any time without special notice to the Customer. The new version of the Offer shall come into force for both parties from the moment it is posted on the Website, unless otherwise provided by the new version. The Customer has the right to independently track all changes made to this Offer.
12.6. The Contractor shall manage the Website on an ongoing basis, determine its structure and appearance, authorise or restrict user access to the Website, and exercise other rights belonging to it.
12.7. The Contractor has exclusive rights to the Content, including the software products and online services of the Website, as well as the programmes included in them or used in conjunction with them. It also has exclusive rights to the database, reference books, text materials, images, objects of copyright or related rights, objects of patent rights, trademarks, commercial designations and trade names. The above rights are protected by the legislation of the Republic of Uzbekistan.
12.8. The term of this Offer is limited to the period from its entry into force in accordance with clause 4.5. of this Offer until the completion of the provision of Services to the Customer.
13. Contractor details:
OOO ‘C.A.T.I.A.’ (Central Asia Tours Incoming Agency)
1 Kuk Saray Square, Samarkand, 140157, Republic of Uzbekistan
TIN: 203360154
Tel.: +998 66 233-47-18
Fax: +998 66 231-11-35
E-mail: srd@inbox.ru
Bank details:
Bank name: PCJSCB “ORIENT FINANS” Samarkand branch
Bank address: Mirzo Ulugbek Street, 48, Samarkand, 140000
Swift code: ORFBUZ22
Account number (USD$): 20208840404074235004 USD